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Dormvault’s privacy policy covers the collection and use of personal information that we obtain, such as when you visit our website, when you purchase our products, or when you call our customer service associates. The following policy discusses our privacy policy, including what type of information is gathered, how the information is used, to whom we disclose the information, and how we safeguard your personal information.

We collect your personal information, because it helps us deliver a quality customer experience. It enables us to give you access to our products that are of the greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and special offers you might like to hear about. If you do not want Dormvault to keep you up to date with news about the latest products please send us an email to dormvault@gmail.com and type “unsubscribe” in your message.

There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re purchasing a product or discussing a warranty issue. At such times, we may collect information, such as your name, mailing address, phone number, email address; your credit card information and information about the Dormvault products you own, such as date of purchase; and information relating to the issue at hand. We collect information for market research purposes — such as your school and your residence — to provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

Dormvault takes your privacy very seriously. Dormvault does not sell or rent your contact information to other marketers. There are times when it may be good business practice for Dormvault to make personal information about you available to companies that Dormvault works with. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, provide customer service, assess your interest in our products, or conduct customer research surveys. These companies are also obligated to protect your personal information in accordance with Dormvault’s policies. At times we may be required by law or litigation to disclose your personal information.

Dormvault takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Dormvault Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Dormvault Online Store you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

Dormvault has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information is accurate, complete, and up to date by sending us an email to privacy@dormvault.com. You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address above.

Dormvault’s website uses “cookies” and other technologies to help us understand which parts of the website is the the most effective, where visitors are going, and how much time they spend there. We also use these technologies to make sure that our advertising is effective. We study patterns on our website, and learn about the effectiveness of our communications. We use cookies to customize your experience and provide greater ease of use. If, however, you prefer not to enable cookies, please refer to your internet browser help guide, which explains step by step how you can disable cookies.

We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Dormvault will not use the information collected to market directly to that person.

We may use emails with a “click-through URL” linked to the Dormvault website. When a customer clicks one of these URLs, they pass through our web server. We track this click-through data to help us determine interest in our messages and measure the effectiveness of our emails. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

As we said, Dormvault takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate this policy to our employees and strictly enforce privacy safeguards within the company. In addition, we do not knowingly solicit personal information from minors or send them requests for personal information.

Dormvault’s website has links to the sites of other companies. Dormvault is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If you have questions or concerns about Dormvault’s Privacy Policy or data processing, please send your inquiries to dormvault@gmail.com. Dormvault may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Most recent update February 24, 2016