we understand

There are over 4,000 colleges and universities in the United States and countless apartments where students live. And… many people furnish their rooms sight unseen. Our Dormvault is designed to be universal, but if it doesn’t work for you, we extend the following guarantee:

DormVault Guarantee

If you make a purchase from our website, you may return it within 30 days for a full refund. If the purchase is a gift for a student, the guarantee is extended for 30 days after the next school term begins. You are responsible for the return shipping fees. The product must be returned in good condition. Reasonable deductions will be made for damage or missing components. This guarantee only applies to purchases from our website. If purchased from a retail store or any other website the return policies for those entities will apply.

DormVault Warranty

From the date of purchase, DormVAULT® will repair or replace, at its option. any part or parts of its DormVAULT®s found upon examination by DormVAULT® to be defective in materials or workmanship for one year from the date of purchase of the product. All transportation charges on Products submitted for repair or replacement must be paid by purchaser.
This Limited Warranty does not cover Products which have been damaged as a result of accident, abuse, misuse, neglect by the owner or any other party. This Limited Warranty does not cover Products damaged by Parties attempting to break-in or remove the DormVault.
There is no other Express Warranty. This is the exclusive remedy and any liability for any and all indirect or consequential damages or expenses whatsoever is excluded.
In no event, whether as a result of breach of contract warranty, tort (including negligence) or otherwise, shall DormVAULT® or its suppliers be liable for any special, consequential, incidental or penal damages including, but not limited to loss of property, damage to associated property or cost of substitute products.
You must retain your purchase receipt. In the event you need to exercise a warranty claim, you must send a copy of the purchase receipt along with the Products or correspondence. Please call DormVAULT® at 877-558-2858 for return authorization and instructions.